Veeam support sla. Managing Veeam Backup for Public Clouds Policies.

Veeam support sla The level of support services provided depends on the lifecycle phase determined for a specific version of the product. If your issue is caused by ransomware, select Severity 1 from the drop-down list and select the This case involves ransomware mitigation or impact check box. Contact us 0909068657. Mar 26, 2024 · An SLA (Service Level Agreement) is typically an accepted standard for a service. Mar 12, 2020 · Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana. Es dient als formale Vereinbarung, in der festgelegt wird, welche Dienstleistungen zu welchem Qualitätsstandard erbracht werden und welche Pflichten beide Parteien dabei haben. 5項で定めるVeeamの初動対応SLAを使用することをご検討ください。 The SLA should be a written document which is signed off by executive management. For example, if I were a reseller (I'm not but humor me) and my entire business was setting up and managing Veeam backups. Thanks! Anton Si tiene conocimiento de cualquier problema de seguridad o uso indebido relacionado con cualquiera de los productos de Veeam, infórmenos. Jan 30, 2018 · Why is the logic for the CDP Job view RPO SLA to only count the RPO SLAs of the Running VMs? Would it not be more logical to show the RPO SLA for the CDP Job based on all the VMs configured within the job? Therefore, if only 4 out of 5 VMs is actually Running, the CDP Job view would only show an RPO SLA of 80% maximum. Platform Editions. Veeam Data Cloud for Microsoft 365 also uses a security certificate to encrypt data transmitted between the Microsoft 365 environment and the Veeam Data Cloud application. . Dec 6, 2023 · The Scope step of the wizard is available if at the Category step you have chosen to create a support case based on configuration, licensing or backup job\policy issue with Veeam Service Provider Console or a product managed in Veeam Service Provider Console. 0 Patch 4. Stayed ahead of the insurance industry with stringent SLA standards Feb 2, 2023 · A 0% SLA with failures being logged about not being able to enable the CDP policy is not classified as a failure of the CDP policy. I even use it for my computers at home and found the ease of use and reliability of the backups very valuable. Also the Veeam service providers stack and ecosystem is kind of unparalleled. The next generation of enterprise backup and recovery software is designed to meet the future needs of end users. In This Section Security Oct 21, 2022 · thus, i am currently sure the only job accessing the api was the one i ran for testing yesterday. Sep 11, 2024 · from your three mentioned options i can only suggest Veeam Backup for Microsoft 365 and Veeam Data Cloud. Thanks Kevin Aug 3, 2023 · Hi, I will look into the support SLA, I have a basic support. The job in question (license) is for 2100 users, it is not a small consideration. Is there a definitive fix for the issue, veeam support installed a patch to update vbo to 8. Quarterly health checks for best-practice operations . For details on account permissions, see this Veeam KB article. Jul 14, 2021 · I have also contacted all my Veeam reps and managers and requested a meeting to understand the SLA for Veeam for o365. Show organization objects that breach target SLA: defines whether objects not compliant with the target SLA should be included in the report. Smart logic for processing VMware VSAN datastores. Jul 14, 2017 · A case with the relevant third-party vendor may be necessary for issues involving technologies from non-Veeam entities (e. Community, Free and NFR licensed products We do not provide phone support for Community, Free or NFR licensed products. Open A Case Submit a ticket to contact support regarding licensing, product download and any other questions you might have. In most cases we will respond within an hour or less. See full list on drj. Specify Veeam Customer Support Account; Step SLA de respuesta Premier: 30 minutos: Respuesta de producción objetivo del SLA: 3 horas: SLA de respuesta Basic: 8 horas hábiles: Gravedad 3: Descripción: Problema que no afecta al entorno de producción. So yeah, while I had a lot more positive interactions with Veeam support 5-6 years ago, I probably shouldn't have had to be interacting with Veeam support that much. Do they not offer email support for thr NFR? I need to be able to Born in virtualization and optimized for the cloud, Veeam Backup & Replication provides data recovery options for businesses of any size. Welcome to the Veeam Cloud & Service Providers (VCSP) Technical Documentation Hub. Depending on their needs and amount of data, some of them with local backup storage (jet-based). Veeam Data Cloud for Microsoft 365 is licensed per user. In addition to VVOLs support, Veeam provides unique backup and recovery options for VSAN. Submit tickets to Veeva Support and Services using one of these articles: Opening a Ticket for Product Support; Opening a Ticket for GSC Support Veeam Backup for Microsoft 365, Veeam Backup for Salesforce et Veeam Kasten for Kubernetes sont des offres autonomes distinctes, achetées sous licence séparée. Available primarily in Veeam Data Platform Premium or as an Add-on to Veeam Data Platform Advanced (Veeam ONE is required). Jan 17, 2018 · We have an SLA of 99. That would make Veeam Software the "business critical component" mentioned in the severity 1 rules there. Not available as an Add-on for Veeam Data Platform Essentials or Foundation. Additionally, the user guide itself serves as a comprehensive documentation resource, providing detailed instructions and information on using Veeam Backup for Salesforce. 04 LTS) Part VIII (Monitoring Veeam using Veeam Enterprise Manager) Accessing RPO & SLA Dashboard. Oct 16, 2024 · Veeam offers 24/7/365 expert incident response services to manage these situations quickly and effectively. The Workloads by Compliance State chart shows the number of VMs that meet the target SLA, VMs that breach the target SLA and VMs that do not have a CDP replica. I've been in contact with veeam support but no luck so far. The M365 cloud service is designed to be resilient and highly available, but Microsoft provides no contractual recovery time objective (RTO) or recovery point objective (RPO) for data May 8, 2024 · Hi @Jack_Lee!Currently, VDC for M365 has security settings such as MFA, granular RBAC, and IP range restrictions. 24/7/365 Incident Response with a 15-Minute Response SLA . Contact Support Account Manager (For Premier Support customers only) Customers of Veeam Data Platform and related products can find support by accessing the tools below. 05 and RedHat 9. Here are the general Veeam support renewal guidelines: Veeam product licenses include Production Support 24. We have four RPOs: CDP, 4h, 12h, 24h. The metrics measured by these are already well defined from various others so I won’t go over old ground here, but they are important for the topic Apr 12, 2012 · Veeam Community discussions and solutions for: SLA report of service of Veeam ONE Nov 27, 2024 · Last updated: November 27, 2024. Der Kunde oder der von ihm beauftragte Servicepartner muss mit dem Support des SQL-Anbieters zusammenarbeiten, wenn es um Probleme geht, die nicht Aug 20, 2024 · Target SLA: defines the target SLA value (in percent). For some systems, integration goes beyond using hardware snapshots to read data during backup and replication from. Step 1. Foundation Secure Backup with Instant Recovery Jan 9, 2024 · With Veeam Backup & Replication v12, support for Veeam Cloud Connect and VMware Cloud Director was introduced, thus allowing Veeam Cloud & Service Providers (VCSP) to leverage CDP in addition to snapshot-based replication to start building truly compelling DRaaS offerings for remote customers. It may be a design idea, the best way to use a given feature, pitfalls to avoid, and so on. i had another look at the azure portal today to check for costs incurred. The support team only works a certain time frame EST, and after that it goes to the skeleton crew who will put as much as possible in the ticket. Veeam Backup & Replication™ is very powerful and flexible. Sep 26, 2024 · After indexing and a new backup cycle we're missing all past restore points. 9% uptime between business hours i. Service Level Agreement SLA governs the compensation that customers with services such as Dedicated Servers, Exchange email accounts, and Colocation can claim from Global Network Solution in the event of Internet capacity disruptions affecting one or more servers due to outages or significant operational disturbances (downtime). If at any point during the resolution process, you クライアントに対するパートナーのSLAは、パートナーとVeeamとの間のSLAの取り決めとは無関係です。 お客様に対して独自のSLAを定義する前に、4. 4 as backup proxy operating systems Multiple stability, performance, and scalability improvementsThis release resolved key issues that may be occurring in your Note: The provided configurations apply only to the deployments performing VMware virtual infrastructure and/or physical machines backup. I’m running ESXi version 7. Die Veeam Service Provider Console ermöglicht das Remote-Monitoring und -Management von Workloads auf Basis von Veeam. Documentation: all guides, documentation, and help materials published at Veeam’s website or otherwise provided by Veeam and related to the functionalities, use, and technical specifications of the Services. or Veeam Backup for Public Clouds backup policy. Les licences de Veeam Data Platform ne peuvent pas être utilisées pour Microsoft 365, Salesforce ou Kasten et inversement. Nov 16, 2020 · If we look at the diagram of what I just described, it could look like this, where a few Proxies are protecting an specific SLA, another three are protecting another a bit more aggressive SLA, and finally a physical Proxy is protecting the tier1 workloads using storage snapshots and SAN Backup Mode. Veeam Announces Support for Red Hat Enterprise Virtualization (RHEV/KVM) Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana Sie können einen Support Case online öffnen oder die Telefonnummer des Veeam-Supports für Ihr Land erhalten. 99. The Support person calls and asks again the same questions to make sure the notes are correct. Économiques et fiables, elles offrent une protection contre les cryptovirus et le piratage informatique. Clean Recovery Dec 28, 2016 · Please confirm the identity of the License Administrator associated with your company's support licenses and collaborate with them to designate Case Administrators. To show data for a specific location, use the location filter at the top left corner of the Veeam Service Provider Console window. Let’s make sure we are on the same Feb 7, 2024 · Finally, the service level agreement (SLA) compliance overview shows a heatmap for your SLA compliance success, which lets you deep dive into success percentages over a certain period. No other vendor protects you like Veeam. i asked the veeam support engineer how many message have been backed up, and he replied "I Beginning 11/15/24, the process for submitting tickets to Veeva Support and Services groups will be updated on the Veeva Product Support Portal. The report provides historical information for all Veeam Backup & Replication jobs. Call the Veeam Technical Support team via a phone number of the country you're based in. It is easy-to-use, fast, flexible and reliable recovery. Conformément aux règles d’accès au support Veeam, les partenaires VCSP ne peuvent pas désigner leurs clients comme administrateurs du support de leur compte VCSP. If that happens (as a service provider) I may consider looking at proxmox again for our hosted restore clusters. Downloading Logs; Creating Support Cases; Checking for Updates Always use ExaGrid as Integrated with Veeam, as it provides many performance benefits over the non-integrated type. Use a new Windows Server virtual machine and install Veeam Backup & Replication. Oct 30, 2023 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. Why Choose Veeam? Unified management: Centralize workflows across on-prem and cloud environments. Functional requirements . Reports provide structured information to help you examine historical data for the managed backup infrastructure and virtual environment. Premier level of support can be included for an additional charge for large enterprise customers. 3 days ago · Veeam Data Cloud for Microsoft Azure is a BaaS (Backup as a Service) solution that allows you to back up and restore your Microsoft Azure data . Problema que no afecta a la producción; la mayoría de las funciones aún funcionan, una condición limitada que se puede evitar fácilmente. Immutability support by leveraging Retention Time-Lock. Jan 6, 2025 · Use Case: Ideal for call centers, customer support desks, and technical support teams focusing on efficiency and customer satisfaction by reducing repeated interactions. Feb 8, 2018 · If support needs to access logs we simply start the service and let Veeam support look at our logs on our servers via a tunnel established by the service. We like to do more, even for a free product. Si le support Veeam doit contacter directement le client du partenaire VCSP, celui-ci coordonnera les échanges et y participera. 5. This leaves us with evenings and weekends for maintenance and offline activities where the SLA does not apply. Response times depend on your level of support and ticket severity (your last ticket was opened with severity 3), and are documented in our support policy. Best practice from the field for Veeam Backup & Replication Veeam Backup & Replication is completely hardware agnostic, however it does integrate with some specific storage system to leverage the capabilities of native hardware snapshots. Technical support for Community Edition is provided on a "best effort" basis with no service level agreement (SLA) guarantee. In the case of data protection, SLAs might be RPOs (Recovery Point Objectives) or RTOs (Recovery Time Objectives). I don’t want the communication from Veeam to ESXi running trough the other kernel, only the NFS mount traffic. An uptime SLA commits to ensuring a specific level of service availability, minimizing downtime that could disrupt customer operations or experiences. Your enterprise environment is complex and ever evolving. Note that you will need to produce a . Multiple Instant Recovery sessions can be started in parallel, it is also possible to use this feature along with any Veeam backup, including Veeam Agents, Hyper-V VM’s, Nutanix AHV VM’s, oVirt VM’s, Proxmox VE VM’s as well as cloud native backups from Veeam Backup for Azure, AWS and Google Cloud. The Average SLA chart shows the average SLA percentage for protected and unprotected VMs. We do use it for backups, copy of backup jobs to external storage and replication for backups to an off‑site location and it just works. It is licensed with the Veeam Universal License (VUL) which is an easy-to-use, per-workload license, available via subscription or perpetual options, for protecting data across on premises and multi-cloud environments. El programa Veeam Ready proporciona a los miembros del programa Veeam Alliance Partner un proceso de prueba y cualificación de las soluciones para ayudarles a cumplir con los estándares de Veeam. Veeam empowers businesses to simplify hybrid cloud management through robust, future-ready solutions. 0 (“Licensor”), which sets forth the rights and obligations governing software products defined in the licensing policy (“Software”), limited support services, and associated documentation The fact that you can't call Veeam support and speak to someone is ridiculous. Certifications. Legacy per-Socket licenses include either Production or Basic Support depending on what was purchased. Uptime/Availability SLA. De plus, elles sont hors ligne en dehors du chargeur. Feb 14, 2023 · For eligible users, the Veeam Ransomware Warranty includes a 30-minute support service level agreement (SLA), a dedicated support account manager, quarterly health checks for best-practice operations, and optional design and installation services through a Veeam Accredited Service Provider. Specify Case Administrator or License Administrator credentials and click Sign In. Many of our customers started with Veeam Backup for Microsoft 365. 3. In the menu on the left, click RPO & SLA. important notice: please read carefully. Durch das Abonnieren stimmen Sie zu, Informationen zu Produkten und Veranstaltungen von Veeam zu erhalten, und erklären sich mit der Verwaltung Ihrer Daten gemäß dem Datenschutzhinweis von Veeam einverstanden. Our support expires tomorrow but we have already renewed the support about a month ago. To show data for a specific company and location, use the company and location filter s at the top left corner of the Veeam Service Provider SLA Company Limited is distributor of Veeam in Vietnam, including Veeam Availability Suite, Veeam Backup and Replication, Veeam Backup Essentials products. Note: You must be a Case Administrator to open a Technical product support case. Thanks. 5. Design and Installation services through a Veeam Accredited Service Provider* In the event of a ransomware attack, Veeam will cover the cost of data recovery** We offer a full-service support model in that you may request Managecast to perform restores, change schedules, retention policies, generate reports, troubleshoot issues, provide advice, etc. this end user license agreement (“eula”) is a legal agreement between you (as an individual or entity, “you”) and veeam software group gmbh (“veeam”), which sets Dec 16, 2020 · Les bandes sont l’un des supports les plus souvent choisis pour archiver les sauvegardes. Otherwise it becomes a grey area, and in this case, IT teams often get blamed for undefined situations. Read here our customer support policy. How about support? Usually free product comes without support at all. Oct 30, 2023 · At the Severity step of the wizard, select support case severity. Jun 14, 2015 · 4. Nov 25, 2019 · I'm currently evaluating Veeam ONE and have issues finding the right report. We would like to show you a description here but the site won’t allow us. We go through the process and it turns out it is a bug that software is working on no ETA. Ja, Veeam bietet spezielle Tools an, die Serviceprovider bei der Bereitstellung von BaaS und DRaaS unterstützen. Launch New Support Case Wizard; Step 2. It was not a mission critical issue but Veeam really came through. These include, but are not limited to: Run the Veeam data mover directly on the ExaGrid appliances meaning there is no requirement for an extra gateway server. Jul 20, 2023 · This section provides information on how you can download diagnostic logs, create support cases to troubleshoot issues with Veeam Service Provider Console or managed Veeam products and keep Veeam Service Provider Console and managed Veeam products up-to-date. zip file of diagnostic data to send to Veeam Customer Support, as described in Viewing and Exporting Logs. It is entirely possible I've got some cognitive bias on the go as now you mention it I do remember calling up Veeam a lot more back then. Advanced Secure Backup, Recovery & Data Insights. 7. Veeam Backup for Azure v3; VeeamON 2021. To access the dashboard: Log in to Veeam Service Provider Console. How Veeam Supports Hybrid Cloud Automation. Specify Veeam Customer Support Account; Step Aug 6, 2024 · Authorized User(s): employees, agents or third-party entities authorized by the Customer to use the Services. The new process will help us better support you. Here at Veeam we value customer feedback and moreover it’s one of the main motivation factors to keep making best backup solutions. To manage Veeam Backup for Public Clouds policies, you or client company users can access the Veeam Backup for Public Clouds portal directly from Veeam Service Provider Console. To learn more about Veeam Threat Center, check out this blog post from my colleague Kirsten Stoner. 2. Support is available through email communication. Jul 4, 2016 · Veeam Backup & Replication support for VMware VVOL. Included with Veeam Backup & Replication, Veeam customers can easily connect to a service provider’s cloud for an offsite backup copy or disaster recover as a service scenario. Oct 30, 2023 · Click the Veeam Customer Support Portal sign-in link. g. This is the status quo: We have SLA in our company that requires us to meet a target RPO per VM. This can be deployed within any AVS or on-premises datacenter environment, if network connectivity exists between it and the AVS vCenter as well as other Veeam servers if needed, or other virtual machines for guest processing. Sep 15, 2020 · Implementation Step 2 - Veeam Backup & Replication. Hannes you just seem to have just focused that this time around Veeam could meet the SLA. 04 LTS) Part VIII (Monitoring Veeam using Veeam Enterprise Manager) The Specialist Engineer, Technical Support, VBR, Object Storage is responsible for providing customer support and troubleshooting across a range of supported products via telephone, email, and web Oct 11, 2024 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. 8:00am - 6:00pm Monday to Friday. The ProPartner Program helps partners better serve their customers and grow their businesses more quickly and profitably. Support aligns to Veeam Data Platform Support level. Use Case Jul 9, 2024 · Downloading Veeam Service Provider Console Logs from Veeam Backup for Microsoft 365 Plugin; Downloading Veeam Service Provider Console Logs from Veeam Backup for Public Clouds Plugin; Viewing and Exporting Task and Activity Logs; Creating Support Cases. For details on severity definitions, see Veeam Customer Support Policy. Jul 23, 2013 · • Service availability for M365 services is as-per the Microsoft 365 Service Level Agreement. In the Object types list, select what type of Microsoft 365 objects must be analyzed in the report ( All, Users, Groups, Sites, Teams ). 1 has been released. A Veeam Customer Support portal sign-in page will open. That's actually why the alarm has got his current name . During COVID-19, Veeam’s replication capabilities helped FGILI to replicate and migrate 100TB of data in a week’s time to Azure Blob, ensuring accessibility and business continuity as its 3,500 employees began to work remotely. I am sure the development of this is way less than what Veeam spends with Aws to maintain s3 buckets for our logs Veeam Cloud Connect offers fast and secure backup and recovery for data centers, endpoints and the cloud, all from a single web-based console. Veeam backup offers industry-leading RPOs and RTOs. These transformational technologies will be focused on capturing a point-in-time copy (backup) as well as writing data out so it can be restored, should anything happen to its primary storage device. 5% availability SLA achieved with Veeam solutions: Since moving to Veeam solutions, MAMPU has successfully maintained its record of always exceeding availability targets — driving consistently excellent client service. In addition, Veeam will deploy the Veeam Ransomware SLA Service Level Agreement. Protected VMs report lists all protected and unprotected VMs including their last backup job status. A 30-minute time-to-first-response support service level (SLA) A dedicated support account manager (SAM) for assistance and escalation. Here we have a collection of more information that may be of interest, it takes a look at different types of knowdledge on the topics in the guide Aug 22, 2020 · ZeroFactix wrote: ↑ Thu Nov 04, 2021 12:04 pm So I've been using Veeam for years and have always manually staggered and "massaged" job start times. May 27, 2014 · We are currently using Veeam Backup & Replication 7. Oct 31, 2023 · Backup jobs/Backup policies — select this option if you have an issue with Veeam Backup & Replication, Veeam backup agent or Veeam Backup for Microsoft 365 backup job. Oct 11, 2014 · You can find the needed information in Veeam One Backup Job Historical Information report. Meta do SLA de resposta do Premier: 30 minutos: Meta do SLA de resposta do Production: 3 horas: Meta do SLA de resposta do Basic: 8 horas comerciais: Severidade 3: Descrição: Um problema fora do ambiente de produção. Jan 31, 2024 · COLUMBUS, Ohio — Jan. Supports seamless infrastructure growth, delivering value for citizens: Jan 4, 2024 · Veeam ONE reports analyze data collected from VMware vSphere, Microsoft Hyper-V, Veeam Backup & Replication and Veeam Backup for Microsoft 365 servers. Jun 25, 2015 · Having a bit of a migration issue I can’t figure out. I opened a support case about it yesterday afternoon, got emailed the case number, and woke up this morning to check on it and noticed it is not in either my open or closed cases. When minutes matter, the experts of Coveware by Veeam provide around-the-clock incident response with a 15-minute response service level agreement (SLA). Ein Service Level Agreement (SLA) ist ein essenzielles Dokument, das die Zusammenarbeit zwischen einem Dienstleister und einem Kunden regelt. The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). Veeam has almost 20 years of pioneering experience, with expertly crafted solutions designed to support stringent SLAs while tackling the complexity of modern IT environments. Restore multiple types of data no matter the application or environment — virtual and physical, on premises or in the cloud. Dec 6, 2021 · VONE individually tracks the SLA changes for each particular VM being processed by CDP policy and if the SLA of a VM drops below the configured threshold (in percent, which could be minimum, maximum, or average value during the configured data aggregation period), it raises the alert. Mar 30, 2010 · About Veeam’s ProPartner Program With more than 3,000 ProPartner resellers and 22 distributors worldwide, Veeam is committed to continued growth and support for its channel partners. It was in my open cases yesterday after I opened it as I saw it in the customer portal. Attach this file to your support request with the problem description. Sep 12, 2024 · The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). Veeam’s smart logic for processing VSAN datastores can leverage a virtual proxy residing on the same ESXi host where most virtual disk data resides. 501 but that didn't help. 1 including object storage, Veeam Malware Detection and Best Practices. To define the right data protection strategy, several input variables need to be taken into account. com Customer Support Issue Resolution Veeam Support provides trained resources to research and resolve issues on a timely basis. Veeam Cyber Secure Full: Subscription: Instance: Offered in packs of 10 Instances. If any portion of Veeam fails then, is that a severity 1? Maybe it's just me, but these feel intentionally vague. Mar 9, 2020 · Veeam announces enhancements for new versions of Veeam Backup for AWS v4/Azure v3/GVP v2; VBO v6 – Self-Service Portal and Native Integration with Azure Archive and AWS S3 Glacier; Grafana. It's been a while since I spoke to someone in Veeam Support (don't use it in my current job, but did at my last one) but I'm pretty sure I've been able to get through to actual humans in Veeam Support using the relevant numbers from this page. Jul 7, 2021 · Mildur Product Manager Posts: 10053 Liked: 2673 times Joined: Sat May 13, 2017 4:51 pm Full Name: Fabian K. Jan 30, 2025 · For more information about Veeam Data Cloud for Microsoft 365, see the Guide for Service Providers. Feb 12, 2025 · This section lists fundamental security features of Veeam Data Cloud for Microsoft 365 customer portal. “Support This build is now a subject to Veeam Experimental Support. Specify Veeam Customer Support Account; Step The Details section provides information about all objects that meet and breach the target SLA including object name, number of available restore points, backup job name and destination, number of successful job sessions, Veeam Backup for Microsoft 365 server name, SLA percentage and configured job schedule in Coordinated Universal Time (UTC). In This Section. 2. Il programma Veeam Ready fornisce un processo di test e qualifica della soluzione per consentire ai membri del programma Veeam Partner Alliance di soddisfare gli standard Veeam. 41 for yesterday, which translates to 9880 messages exported via the api. The information in this site is specifically aimed at Veeam partners in the VCSP program and covers a broad range of topics. Email support is provided on a best-effort basis depending on staff availability, but there are no response goals or response guarantees for this service. The Workloads by SLA chart shows the SLA value for protected and unprotected VMs. Licensing. Current versions of the product are eligible for full support; however, hotfix development is only available to customers who have upgraded to the most recent publicly available build of the impacted products. 365 Support. There is no need to generate or install a license file manually as Veeam Data Cloud for Microsoft 365 is seamlessly integrated with VCSP Pulse. Open the Veeam Threat Center section. Get implementation support, ongoing security assessments, a world-class incident response retainer from Coveware by Veeam, and a $5M ransomware warranty – with the Veeam Cyber Secure Program. Jan 19, 2024 · General Inquiry cases regarding feedback for Veeam websites and services do not have Phone Support or SLA’s. If we need to migrate away from one specific hypervisor the number one feature for us any replacement needs is Veeam support. Canada (French) +1 514 613 Veeam Platform® is available in two packages: Veeam Availability Suite™ and Veeam Backup & Replication™. Nov 20, 2024 · You can c onfigure the widget settings to display infrastructure objects, job types, SLA period and SLA percentage threshold. This ensures that individuals who require the ability to contact Veeam Support for technical assistance are empowered to do so. However I want to say that a recent experience with Veeam support was excellent. This end user license agreement (“EULA”) is a legal agreement between you (as an individual or entity, “You”) and the licensor defined in Section 15. Veeam holds numerous certifications, including ISO/IEC 27001, and is continuously investing, innovating, and adding to industry and regulatory credentials to help ensure your data is protected and secure. Veeam Threat Center immediately shows you where there are gaps in your security and data protection policies so you can remediate and fix them 目标高级响应 sla: 30 分钟: 目标生产响应 sla: 6 小时: 目标基础响应 sla: 12 小时（工作时间） 严重性 4: 描述: 小问题，不会影响产品功能，可轻松避开。 示例：“使用”问题；消息文本或文档页面用词不当或存在拼写错误，一般反馈。 目标高级响应 sla: 30 分钟 Apr 18, 2014 · Also on this page, you will see the description of support programs we provide, as well as actual support policy (SLA depending on case severity). Diese Einwilligung können Sie jederzeit widerrufen. 4. Key enhancements in this release includeAdded support for Ubuntu 24. Managing Veeam Backup for Public Clouds Policies. Sep 27, 2024 · Proxmox jobs appear in Veeam ONE Client - Data Protection Proxmox protected workloads appear in Veeam ONE Client - Repositories - Protected Data For virtual infrastructure monitoring of Proxmox, they have already native exporter of the monitoring to InfluxDB and there are ready to consume open source things like this: Feb 3, 2012 · Andrew, I am sorry, but I have just checked your support contract and you have STANDARD support only, and not Premium. Dec 6, 2023 · Accessing RPO & SLA Dashboard. Show organizations overview: defines whether organizations overview should be included in the report. Se sei al corrente di un problema di sicurezza o di un abuso relativi a qualsiasi dei prodotti Veeam, invia una segnalazione. Mar 13, 2020 · Veeam Backup for Azure. At the top right corner of the SLA Compliance Overview widget, click the settings icon. Specify company and managed object for a support case: Jul 23, 2013 · Veeam Community discussions and solutions for: Adding Additional SLA options of Veeam ONE Mar 11, 2020 · Greetings friends, we come to the third entry on this interesting topic on how to protect a vSphere environment using Veeam Backup & Replication with SLA policies, we have seen in previous entries, how to design and create SLA policies in vSphere, and how to create the entire Veeam Backup & Replication infrastructure, today we will see how the Aug 5, 2015 · Veeam Endpoint Backup FREE as the name implies is a free solution: you can download and install it at no cost. Thinking about it, you're probably right. North America Canada +1 647 694 0922. May 30, 2022 · @chalkynz, glad to help, and naturally, it doesn't stop with just the case, it tends to be a full review of the engineer and also of the situations. For example, the TC's case demonstrated that we did find both a lack of clear guidance for our non-Capacity tier teams on handling Capacity Tier issues (case was being handled somewhat incorrectly by our multi-language team) and also a few very old 3 days ago · By managing resources in real time, they meet audience expectations and uphold SLA commitments. Sep 30, 2024 · Veeam ONE has added more enhancements to support Veeam Backup & Replication v12. To configure the SLA Compliance Overview widget: Open Veeam ONE Web Client. This release brought key enhancements as well as fixed key issues for better reliability. When I check out the License information from Veeam B&R I get the following information: Status: Valid (3286 days until expiration) License type: Full License Nov 11, 2021 · You can use our account ID and call "Veeam Support" (after you created the ticket on the web) normal office hours CET/EET zones, and see how many times you would be met by the SLA if prio 1 incident. Mar 29, 2023 · Information on contacting Veeam Customer Support and the Veeam support policy is available at the Veeam Customer Portal. it's $7. The VM is assigned the RPO policy by the service owner. Mit Veeam Cloud Connect können Kunden ihre Backup-Infrastruktur einfach und sicher auf die Cloud erweitern The requests for more information might keep the support engineer within the SLA but I would rather wait until someone is free to actually look at the issue, try fix then escalate if needed or simply say that the issue has nothing to do with Veeam and pass off to the relevant party. While there may be issues where third-party support is needed, Veeam Support will remain available to answer questions from the respective vendor and advise to the extent that Veeam can. Controlla se sei Veeam Ready. Der Veeam-Support kann über TSANet einen Support Case für den SQL-Anbieter erstellen oder Kunden Anleitungen dazu bereitstellen, wie sie einen Support Case für den SQL-Anbieter erstellen können. Soumettez un ticket d’assistance en ligne ou accédez à un numéro de téléphone pour contacter le support Veeam dans votre pays. You will be automatically redirected back to Veeam Service Provider Console portal. In the Object exclusions rule field, specify a list of objects that must be excluded from the report. From Jan 9, 2025 · For details, see section Support for Veeam Backup for Public Clouds in the Veeam Cloud Connect Guide. Replicas don't seem to ever be rescanned so if something changes in your environment. This means this build is officially supported for use in production environments and in case of issues you can open support cases directly with our Customer Support, just with no SLA guarantees. Veeam supports VMware vSphere, Microsoft Hyper-V virtual environments. A maioria das funções ainda é utilizável, uma condição limitada que pode ser prontamente contornada. This includes new alarms and reports to help ensure compliance, identify missing RPOs, and receive details about malware anomalies detected across workloads and restore points. Jan 24, 2025 · Veeam Backup for Microsoft 365 8. Location: Switzerland In the SLA field, specify the target SLA value (in percent). New features and enhancements include Veeam Backup & Replication v11a, cloud-native capabilities for AWS, Microsoft Azure and Google Cloud Platform, integration with Kasten K10 for Kubernetes, support for Red Hat Virtualization backup, Instant Recovery to Nutanix AHV, Veeam ONE v11a, and Veeam Service Provider Console v6 Nov 20, 2024 · Here is the statement from Anton Gostev, Chief Product Officer at Veeam. Avec Veeam, les administrateurs IT disposent de différentes possibilités pour créer des copies des sauvegardes et les stocker sur un support Jan 1, 2006 · Support This build is now a subject to Veeam Experimental Support. For details, see Accessing Veeam Service Provider Console. While an issue is open, the support team will keep you informed of the resolution status, and will notify you when a reported issue has been resolved. Premium Backup, Recovery, Data Insights & Resilience. Browse Veeam Support Online Knowledge Base to find answers for customers' frequently asked questions and solutions for already resolved issues. Jan 22, 2025 · Hello Veeam Community, I’m working with Veeam and need clarification on how SLA compliance is calculated in the following scenario: I have an SLA setup with the following settings: RPO (Recovery Point Objective): 8 hours RTO (Recovery Time Objective): 8 hours For a backup job that runs for 24 hours, the results were as follows: Feb 12, 2024 · There are four parts to Veeam Threat Center: The Data Platform Scorecard, Malware Detection Map, service level agreement (SLA) Compliance Overview, and recovery point objective (RPO) anomalies. Expert Incident Response from Coveware by Veeam; 24/7/365 support with a 15-minute response SLA; Patent-pending technology for assessment (Recon Scanner) Coordinated expertise for forensic triage, negotiation, and decryption. 31, 2024:Veeam ® Software, the #1 leader by market share in Data Protection and Ransomware Recovery, today announced availability of the new Veeam Cyber Secure Program which combines Veeam’s purpose-built technology with a team of experts to help enterprises prepare for, protect and recover from ransomware. Part I (Installing InfluxDB, Telegraf and Grafana on Ubuntu 20. In case the solution protects additional types of workloads (NAS, enterprise database plugins, etc) a trusted Veeam technical advisor must be consulted. e. , VSS, storage performance). Current case number 07417104, it's getting a bit frustrating. However, at my latest client, we are re-configuring jobs to meet new SLA's and I'm wondering if it is a better practice to start them all at the same time and just let Veeam handle the timing and such. Get intelligence regarding request info, professional and contacting support to get quick responses and issue resolution! #1 Global Leading in Data Protection & Ransomware Recovery Veeam Alliance Partner Integrations & Qualifications - Dell -> Deduplication Target; Veeam Help Center - Dell Data Domain; Veeam Help Center - Backup Infrastructure for Unstructured Data Backup; Veeam Help Center - Scale-Out Repository with Extents in Metadata and Data Roles Jun 17, 2013 · Choose a Case Type: Technical product support — for Break-fix issues or any technical questions related to Veeam products. 0. I opened a ticket and received a response within the hour and the problem was escalated and resolved in 24 hours. If you pay premium for support for faster response SLAs, and all they have to do to "satisfy" that SLA is send a canned response email within the allotted time (or maybe a quick clarifying question), and then screw off for several hours before actually providing support on the phone or remote session, why bother paying? Microsoft of course is Supplemental Information . rchsjkmw zup djgff gncbdkl uzcrmxn bfko lfc gnllu sfd kugah ennmk dknfvcw xcpmi swt qzjqhm